Real People. Real Answers. Lightning-Fast!

At USF Credit Union, speed isn’t a promise - it’s how we show up every day.

In fact, when members call us, they’re connected to a real person in 30 seconds or less on average. No waiting. Just help - right when you need it.

Welcome to the Year of Speed at USF CU! Before the hold music even has a chance to start, we’re answering.

Meet Carolina

When you need help at USF CU, you don’t get bounced around - you get a real human - like Carolina (pictured) - who’s ready to help right away.

“Most members are surprised by how quickly we answer,” Carolina says. “They’re expecting a long wait, and instead they hear a real person right away. My goal is to solve the problem fast and make their day a little easier.”

And Carolina is not alone. Our entire call center team is built around a simple idea: you deserve fast, friendly help from real people.

• No robotic menus.
• No endless transfers.
• No waiting…and waiting.

Just humans helping humans - at record speed.

Why It Matters

When you need help, you need it now. Not later.

That’s why one of the most appreciated perks of being a USF CU member is knowing support is always just seconds away. In under 30 seconds, you’ll have real answers from someone who cares.

That’s better banking. Faster. Friendlier. More human.

Not a Member Yet?

Join USF CU today and experience what it feels like when real people answer the phone- fast.