Frequently Asked Questions
Quickly and easily find answers to the most common questions we get asked.
Opening an Extended Insurance Account is quick and easy with USF Credit Union. Simply contact your relationship manager or visit your nearest branch to open an account and start taking advantage of the benefits offered by the Extended Insurance Account.
After account opening, you will gain access to the “Member Portal” to view details on your Extended Insurance Account. You can view statements and your allocations throughout the network at any time, so you always know your money is safe with credit unions you know and trust.
ModernFi partners with credit unions in good standing with regulators and compliant with all Anti-Money Laundering and Know Your Customer requirements. ModernFi only places accounts at US-based NCUA-insured credit unions that are monitored by a U.S. federal or state governmental agency responsible for the supervision of financial institutions.
USF Credit Union maintains complete control over the credit unions that can receive your funds. Furthermore, you and USF Credit Union always have full transparency into the allocation of your funds.
Insured Sweep Accounts offer a high degree of security for your accounts, utilizing NCUA insurance to safeguard funds up to $250,000 per member at each participating credit union. This protection extends even in the event of a participating credit union’s failure, ensuring the continued safety of your accounts. Since the inception of the National Credit Union Share Insurance Fund in 1970, no member has lost NCUA-insured funds due to a credit union's failure. All accounts at NCUA-insured credit unions are covered on a dollar-for-dollar basis, encompassing principal plus any interest accrued.
In the unlikely event a credit union fails, the NCUA assumes the responsibility of closing the credit union, receives its assets, and settles all account claims. USF Credit Union works with ModernFi to file all required materials with the NCUA to coordinate the receipt of your funds from the failed institution. Payment starts within a few business days after the credit union closure. For more information on NCUA insurance, please visit here.
You control the account just like a regular transaction account. You can account, withdraw, or transfer funds at any time through a dedicated Member Portal. USF Credit Union and ModernFi manage and oversee your allocation, ensuring funds are distributed to demand account accounts within the network.
Suppose you have $1 million that you want to safeguard and earn interest on. You can achieve this by accounting the full amount with USF Credit Union through an Extended Insurance Account. The money is then distributed into smaller portions and placed in demand account accounts at various credit unions within the network. The first $250,000 will be allocated to USF Credit Union, another $250,000 to Credit Union 2, an additional $250,000 to Credit Union 3, and the remaining $250,000 to Credit Union 4. All of these credit unions are partnered with the ModernFi Network. This allocation helps ensure that each dollar is covered by NCUA share insurance, in an amount up to the maximum of $250,000 per share owner per credit union.
Using these Extended Insurance Accounts eliminate the need to keep track of multiple accounts at various credit unions. All of your accounts and activity across your allocated credit unions are consolidated into one statement. Additionally, the Extended Insurance Account interest rate is competitive, making it a compelling choice for individuals and businesses with substantial cash reserves.
Our mailing address is: PO BOX 47989, Tampa, FL 33646-0117
Our main, Fletcher Branch is located at 7037 E. Fletcher Ave. Temple Terrace, FL 33617.
Our Member Service Contact Center is open from 8am – 6pm M-F and 9am – 1pm on Saturdays. Branch hours vary by location. View branch locations and hours.
Please reach out to our member service representatives as soon as possible. The representative will go over your recent transactions and assist you further.
If we determine that your card has been compromised, we will block your current debit card, issue a new one, and email/fax you the fraud paperwork to complete. Once you complete and submit the fraud forms, our card services department will provide you with provisional credit within 10 business days.
Additional fraud tips:
- Be careful using your debit card at gas pumps, vending machines and in isolated locations since there is a greater likelihood of “skimmers” that steal your card information. Also, use caution when entering in your card information online, especially within unfamiliar websites.
- Set up balance change/transaction alerts through digital banking. This will allow you to act more quickly and prevent further losses.
Yes, but you will need to contact us prior to traveling overseas. Our fraud monitoring technology may decline attempted transactions that are outside of your normal activity, like international purchases, unless we are aware and have made notes to your account regarding your travel destination and dates.
Our checking accounts have no monthly maintenance fees, debit card usage fees, or below balance fees. There may be fees for optional services associated with your account, such as charges for ordering checks, requesting a stop payment, or overdrawing your account. Please review our Fee Schedule for more details.
Please note: There is a $5 monthly savings fee that applies if you are 25 or older, have no loan(s), and an aggregate average daily balance of less than $300 in all your share accounts.
We have standard overdraft practices (Convenience Pay) that come with your account. We also offer overdraft protection plans, such as a link to a savings account or a checking line of credit (LOC), which may be less expensive than our standard overdraft practices (Convenience Pay). To learn more, view the Discretionary Convenience Pay Disclosure.
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